Privacy Policy

1. Introduction

Welcome to Prospak Academy ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our learning platform.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, email address, and phone number
• Date of birth and gender
• Address and location information
• Educational background and qualifications
• Payment information (processed securely through our payment partners)
• Profile pictures and other uploaded content

2.2 Technical Information

• IP address, browser type, and device information
• Website usage data and navigation patterns
• Cookies and similar tracking technologies
• Learning progress and course interaction data
• System logs and error reports

2.3 Communication Data

• Messages sent through our platform
• Customer support communications
• Feedback and survey responses
• Forum posts and community interactions

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Service Provision

• Creating and managing your account
• Providing access to courses and learning materials
• Processing payments and managing subscriptions
• Tracking learning progress and issuing certificates
• Facilitating communication between students and instructors

3.2 Communication

• Sending course updates and important notifications
• Responding to customer inquiries and support requests
• Providing technical assistance and troubleshooting
• Sending promotional materials (with your consent)

3.3 Improvement and Analytics

• Analyzing platform usage to improve our services
• Conducting research on learning effectiveness
• Developing new features and courses
• Ensuring platform security and preventing fraud

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in:

• Payment processing (ZainPay and other secure payment gateways)
• Email delivery and communication services
• Cloud hosting and data storage
• Analytics and performance monitoring
• Customer support tools

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Respond to government requests or regulatory inquiries

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, provided they agree to honor this Privacy Policy.

5. Data Security

We implement comprehensive security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure servers with regular security updates
• Access controls and employee training
• Regular security audits and monitoring
• Secure payment processing through certified providers
• Data backup and disaster recovery procedures

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protection measures.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Portability

• Request a copy of your personal information
• Export your learning data and progress
• Access your account information at any time

6.2 Correction and Updates

• Update your profile information
• Correct inaccurate or incomplete data
• Modify your communication preferences

6.3 Deletion and Restriction

• Request deletion of your account and data
• Restrict processing of your information
• Withdraw consent for marketing communications

To exercise these rights, please contact us at dreambig@prospak.com or call us at +234 808 574 7947.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

7.1 Types of Cookies

• Essential Cookies: Required for basic platform functionality
• Performance Cookies: Help us analyze platform usage and performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

7.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our platform. We provide cookie preference settings in your account dashboard.

8. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Improve our services and develop new features

Specific retention periods vary by data type and legal requirements. Course completion records and certificates may be retained longer for verification purposes.

9. International Data Transfers

Prospak Academy is based in Nigeria. If you access our services from outside Nigeria, your information may be transferred to and processed in Nigeria or other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers.

10. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately, and we will take steps to remove such information.

11. Third-Party Links and Services

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you access through our platform.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes through email or prominent notices on our platform. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to resolving any privacy-related concerns promptly and will respond to your inquiries within 30 days.